AVIS IMPORTANT: Merchant Zone est actuellement indisponible. Nous avons détecté une indisponibilité de l’application Merchant Zone. Nous mettons tout en œuvre pour résoudre ce problème le plus rapidement possible. 

WICHITIGER HINWEIS: Merchant Zone ist momentan nicht verfügbar. Es wurde eine Nichtverfügbarkeit der Merchant Zone-Anwendung festgestellt. Wir arbeiten mit höchster Priorität an der Behebung dieser Störung.

Planned payment terminal maintenance! Due to scheduled maintenance between 01:15 am and 02:00 am on 24th January, 2026 and 04:00 am-05:00 am 25th January, 2026, the payment service will be temporarily unavailable for max. 20 - 20 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

IMPORTANT NOTICE: Planned payment terminal maintenance. Due to scheduled maintenance between 04:00 am and 04:30 am on 31st March, 2026 the payment service will be temporarily unavailable for maximum of  5 minutes at payment terminals. All transactions will be rejected during this period. Thank you for your patience.

Planned payment terminal maintenance! Due to scheduled maintenance between 04:00 am and 04:30 am on 20th January, the payment service will be temporarily unavailable for max. 5 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

IMPORTANT NOTICE: Planned payment terminal maintenance. Due to scheduled maintenance between 04:00 am and 04:30 am on 3rd March, 2026, the payment service will be temporarily unavailable for maximum of  15 minutes at payment terminals. All transactions will be rejected during this period. Thank you for your patience.

IMPORTANT NOTICE: Planned payment terminal maintenance. Due to scheduled maintenance between 01:15 am and 02:00 am on 8th March, 2026, the payment service will be temporarily unavailable for maximum of 30 minutes at payment terminals. All transactions will be rejected during this period. Thank you for your patience.

Planned payment terminal maintenance! Due to scheduled maintenance between 23:00 pm and 00:00 am on 2nd November, 2025, the payment service will be temporarily unavailable for 30 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

Planned payment terminal maintenance! Due to scheduled maintenance between23:00 pm and 00:00 am on 16th November, 2025, the payment service will be temporarily unavailable for 30 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

BELANGRIJKE MEDEDELING: De dienst op de betaalterminals is momenteel niet beschikbaar. Er is een niet-beschikbaarheid van de dienst op de betaalterminals gedetecteerd. Dit betekent dat de transacties op de betaalterminals zullen worden geweigerd. Wij werken prioritair aan de oplossing van dit probleem.

IMPORTANT NOTICE: Merchant Zone is currently unavailable. An unavailability has been detected in the Merchant Zone application. We are working to correct this error as a matter of priority.

IMPORTANT NOTICE: Planned Merchant Zone maintenance. Due to scheduled maintenance between START HOUR and END HOUR on DD MONTH YEAR. The Merchant Zone application will be temporarily unavailable for maximum of TIME AMOUNT minutes. Thank you for your patience. 

WICHITIGER HINWEIS: Der Zahlungsterminal-Dienst ist momentan nicht verfügbar. Es wurde eine Nichtverfügbarkeit des Zahlungsterminal-Dienstes festgestellt. Dies bedeutet, dass Transaktionen an den Zahlungsterminals abgelehnt werden. Wir arbeiten mit höchster Priorität an der Behebung dieser Störung.

BELANGRIJKE MEDEDELING: Merchant Zone is momenteel niet beschikbaar. Er is een niet-beschikbaarheid van de Merchant Zone-applicatie gedetecteerd. Wij werken prioritair aan de oplossing van dit probleem.

IMPORTANT NOTICE: Payment terminal service is currently unavailable. A payment terminal service unavailability has been detected. This means that transactions on payment terminals will be rejected. We are working to correct this error as a matter of priority.

Planned payment terminal maintenance! Due to scheduled maintenance between 02:00 am. and 02:30 a. on 2nd November, 2025, the payment service will be temporarily unavailable for 15 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

IMPORTANT NOTICE: Planned payment terminal maintenance. Due to scheduled maintenance between START HOUR and END HOUR on DD MONTH YEAR, the payment service will be temporarily unavailable for maximum of TIME AMOUNT minutes at payment terminals. All transactions will be rejected during this period. Thank you for your patience.

AVIS IMPORTANT: Les services sur les terminaux de paiement sont actuellement indisponibles. Nous avons détecté une indisponibilité des services sur les terminaux de paiement. Cela signifie que les transactions seront rejetées sur les terminaux de paiement. Nous mettons tout en œuvre pour résoudre ce problème le plus rapidement possible.

IMPORTANT NOTICE: planned Merchant Zone maintenance. Due to scheduled maintenance between 22:00 and 24:00 on 2026-03-18, the Merchant Zone application will be temporarily unavailable for maximum of 120 minutes. Thank you for your patience. 

Payment terminal service outage!  A payment terminal service outage has been detected, which result in transactions on the terminals being rejected. We are working as a matter of priority to detect and correct this error.

Contact⁣ KBC Merchant Zone
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Have a complaint?

  We’re here to help.

Official complaints can be reported in writing, please send your complaint to us using the KBC Merchant Zone contact feature (select "complaint" as a main category) or by email to the complaints.merchantservices@kbc.be.

We aim to respond to your complaint as soon as possible, within our complaints-handling procedure, but you will receive response on or before the statutory deadline at the latest.  

    Where should you take your suggestion or complaint?

     To KBC Merchant Services Complains Management  

      On KBC Merchant Zone, use the contact feature (select "complaint" as a main category)

     E-mail: complaints.merchantservices@kbc.be 

    To an impartial external ombudsman 

    If you’re not satisfied with our response, you can contact the Belgian insurance industry’s ombudsman service or the ombudsman in financial conflicts (Ombudsfin). These impartial external services are free and provided with utmost discretion. 

    Ombudsman in financial conflicts (Ombudsfin)

    You approach this service for assistance only after your complaint has been handled by KBC Merchant Services Complaint Management and if you’re not satisfied with the response, or if you haven't received a reply within 30 days.

    Address: North Gate II Koning AlbertII-laan 8, PO Box 2, 1000 Brussels tel.:02 545 77 70

    email: ombudsman@ombudsfin.be

    website: www.ombfin.be

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