AVIS IMPORTANT: Merchant Zone est actuellement indisponible. Nous avons détecté une indisponibilité de l’application Merchant Zone. Nous mettons tout en œuvre pour résoudre ce problème le plus rapidement possible. 

WICHITIGER HINWEIS: Merchant Zone ist momentan nicht verfügbar. Es wurde eine Nichtverfügbarkeit der Merchant Zone-Anwendung festgestellt. Wir arbeiten mit höchster Priorität an der Behebung dieser Störung.

Planned payment terminal maintenance! Due to scheduled maintenance between 01:15 am and 02:00 am on 24th January, 2026 and 04:00 am-05:00 am 25th January, 2026, the payment service will be temporarily unavailable for max. 20 - 20 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

IMPORTANT NOTICE: Planned payment terminal maintenance. Due to scheduled maintenance between 04:00 am and 04:30 am on 31st March, 2026 the payment service will be temporarily unavailable for maximum of  5 minutes at payment terminals. All transactions will be rejected during this period. Thank you for your patience.

Planned payment terminal maintenance! Due to scheduled maintenance between 04:00 am and 04:30 am on 20th January, the payment service will be temporarily unavailable for max. 5 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

IMPORTANT NOTICE: Planned payment terminal maintenance. Due to scheduled maintenance between 04:00 am and 04:30 am on 3rd March, 2026, the payment service will be temporarily unavailable for maximum of  15 minutes at payment terminals. All transactions will be rejected during this period. Thank you for your patience.

IMPORTANT NOTICE: Planned payment terminal maintenance. Due to scheduled maintenance between 01:15 am and 02:00 am on 8th March, 2026, the payment service will be temporarily unavailable for maximum of 30 minutes at payment terminals. All transactions will be rejected during this period. Thank you for your patience.

Planned payment terminal maintenance! Due to scheduled maintenance between 23:00 pm and 00:00 am on 2nd November, 2025, the payment service will be temporarily unavailable for 30 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

Planned payment terminal maintenance! Due to scheduled maintenance between23:00 pm and 00:00 am on 16th November, 2025, the payment service will be temporarily unavailable for 30 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

BELANGRIJKE MEDEDELING: De dienst op de betaalterminals is momenteel niet beschikbaar. Er is een niet-beschikbaarheid van de dienst op de betaalterminals gedetecteerd. Dit betekent dat de transacties op de betaalterminals zullen worden geweigerd. Wij werken prioritair aan de oplossing van dit probleem.

IMPORTANT NOTICE: Merchant Zone is currently unavailable. An unavailability has been detected in the Merchant Zone application. We are working to correct this error as a matter of priority.

IMPORTANT NOTICE: Planned Merchant Zone maintenance. Due to scheduled maintenance between START HOUR and END HOUR on DD MONTH YEAR. The Merchant Zone application will be temporarily unavailable for maximum of TIME AMOUNT minutes. Thank you for your patience. 

WICHITIGER HINWEIS: Der Zahlungsterminal-Dienst ist momentan nicht verfügbar. Es wurde eine Nichtverfügbarkeit des Zahlungsterminal-Dienstes festgestellt. Dies bedeutet, dass Transaktionen an den Zahlungsterminals abgelehnt werden. Wir arbeiten mit höchster Priorität an der Behebung dieser Störung.

BELANGRIJKE MEDEDELING: Merchant Zone is momenteel niet beschikbaar. Er is een niet-beschikbaarheid van de Merchant Zone-applicatie gedetecteerd. Wij werken prioritair aan de oplossing van dit probleem.

IMPORTANT NOTICE: Payment terminal service is currently unavailable. A payment terminal service unavailability has been detected. This means that transactions on payment terminals will be rejected. We are working to correct this error as a matter of priority.

Planned payment terminal maintenance! Due to scheduled maintenance between 02:00 am. and 02:30 a. on 2nd November, 2025, the payment service will be temporarily unavailable for 15 minutes time slot at payment terminals. Transactions will be rejected during this period. Thank you for your understanding.

IMPORTANT NOTICE: Planned payment terminal maintenance. Due to scheduled maintenance between START HOUR and END HOUR on DD MONTH YEAR, the payment service will be temporarily unavailable for maximum of TIME AMOUNT minutes at payment terminals. All transactions will be rejected during this period. Thank you for your patience.

AVIS IMPORTANT: Les services sur les terminaux de paiement sont actuellement indisponibles. Nous avons détecté une indisponibilité des services sur les terminaux de paiement. Cela signifie que les transactions seront rejetées sur les terminaux de paiement. Nous mettons tout en œuvre pour résoudre ce problème le plus rapidement possible.

IMPORTANT NOTICE: planned Merchant Zone maintenance. Due to scheduled maintenance between 22:00 and 24:00 on 2026-03-18, the Merchant Zone application will be temporarily unavailable for maximum of 120 minutes. Thank you for your patience. 

Payment terminal service outage!  A payment terminal service outage has been detected, which result in transactions on the terminals being rejected. We are working as a matter of priority to detect and correct this error.

Contact⁣ KBC Merchant Zone
NLFRDE
Merchant Manual General Terms & Conditions More documents Archive documents

Language choice

DutchFrenchGerman

Merchant zone

Real-time and online overviews of transactions

log in to KBC Merchant Zone

What can you do with KBC Merchant Zone? 

Transaction overview

- online overview of transactions

- filter creation function for exporting transactions

- receipt archiving (see adding references to transactions  for more information)

 log in to KBC Merchant Zone

Statements and invoices

- transaction statement archiving

- statement and invoice downloading

 log in to KBC Merchant Zone

 Business locations 

- overview of all business locations and payment terminals 

 log in to KBC Merchant Zone

Still have questions? 

We have compiled all our answers to frequently asked questions here.

How can I log in to KBC Merchant Zone?

To log in, you will need a login name (sent in an email to the address of the Merchant Zone user specified in your contract), a password (sent in an SMS to the Merchant Zone user specified in the contract), and a Time-based ,One-Time Password (TOTP) generator application on your mobile device (e.g. Google Authenticator , Microsoft Authenticator-,). You will find more information about logging in here.

Cookies are necessary for the full functionality and convenient use of the website and app, and to analyse our website and app traffic.   

Detailed information is available here or can be downloaded.

Basic or ‘strictly necessary’ cookies are essential for browsing the website and using its functions. They are also used to keep track of your activities with respect to a given page, function or service. Without the use of these session cookies, the reliable functioning of the website cannot be guaranteed. Their lifespan is the duration of the relevant visit, and these cookies are automatically deleted at the end of the session or when the browser is closed.

These cookies enable our website to record which operating mode you have chosen (e.g. the Dutch, English or accessible version of the website or how many results to display in the search results list). These preferences are retained to avoid you having to re-select them each time you visit the website. Without the information contained in usage support cookies, certain website features and functions may not operate properly.

Some of cookies we use to analyse user activity may include personally identifiable information. Nevertheless, our intention remains the same: we use technical tools and measures (e.g. data masking) to avoid collecting personal data and we use the information obtained to analyse anonymised visitor behaviour.    

The purpose of marketing cookies is twofold. They ensure that we can select and display advertisements that are most relevant to you when visiting our website or third-party websites. Marketing cookies also collect data that enable us to measure the performance of our campaigns. Typically, these cookies record page visits, visits to certain product pages, forms, thank-you pages, visit duration and the device used.